Refund policy

What is our return policy?

We offer a 30-day return policy for unused items in their original condition and packaging.

• Standard Returns: Simply reach out to support at concierge@atelierambientarchives.com with your order number to initiate a return.

• Damaged or Defective Items: If your order arrives damaged or faulty, please contact us within 48 hours with a clear photo or video of the issue so we can arrange an immediate replacement or full refund.